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How itugol login Protects Your Personal Data

Your personal data — from account registration details to payment activity via DANA, OVO, GoPay and QRIS — is handled under a clear, documented privacy framework that applies…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyData deletion on request24/7 privacy support channelIndonesia-specific data handling
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itugol login How itugol login Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you need to request a copy of your data, ask us to delete your account records or raise a concern about how we handled your information, our privacy support team is reachable around the clock. Response times for data-access requests are within 72 hours on business days; urgent account-security concerns are handled within 2 hours via live chat. Choose the channel that suits you best — every contact path goes directly to a trained privacy handler, not a generic inbox.

Team online

Live Chat

Available 24 hours a day, 7 days a week. Start a conversation from your account dashboard and a privacy handler will respond within 2 hours for account-security matters and data-access queries.

Email Privacy Request

Send a detailed request to our privacy address found in your account settings. We acknowledge every email within 24 hours and resolve data-access or deletion requests within 72 hours on business days.

In-Account Data Portal

Log in, navigate to Account Settings, then select Privacy & Data. From there you can download your stored data, update consent preferences or submit a formal deletion request without contacting support.

DATA HANDLING STANDARDS

Six Ways We Secure Your Account Data

Our data-handling practices are built around a single principle: your information exists to serve your account, not our marketing.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and OVO payment references — is encrypted using current TLS standards. No payment token is stored in plain text at any point in the transaction flow.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the account area. You can review and withdraw cookie consent from the Privacy & Data section inside your account settings at any time.

Account Security Controls

Two-factor authentication is available for every account and is strongly encouraged on the login page. Login attempts from unrecognised devices trigger an email alert so you can act before any data is accessed without your permission.

Data Retention Schedule

We retain transaction records — including QRIS and GoPay withdrawal logs — for as long as required by applicable financial regulations in Indonesia. Once that period ends, records are permanently deleted from our active and backup systems.

Third-Party Data Sharing

We share data with payment processors (DANA, OVO, GoPay, QRIS networks) only to complete your transactions. We do not share personal profile data with advertisers. All third-party processors are bound by written data-processing agreements.

Your Right to Request Changes

You may request correction, export or deletion of your personal data at any time via the in-account Privacy & Data portal or by emailing our privacy team. Deletion requests are processed within 72 business hours of verification.

Your Privacy Policy Questions, Clearly Answered

These are the questions we hear most often from account holders in Indonesia — covering data rights, payment privacy, cookie settings and how to contact us when something doesn't look right. If your question is not answered here, our live chat privacy handler is available around the clock.

We collect your name, email, date of birth for eligibility verification, device identifiers and payment method references such as your DANA or OVO wallet ID. We collect only what is needed to operate and secure your account.

Payment references are tokenised immediately upon receipt. We store a transaction token, not your raw wallet credentials. Tokens are encrypted at rest and accessible only to our fraud-prevention and finance teams under logged access controls.

Yes. Log in, go to Account Settings, then Privacy & Data, and select Export My Data. We prepare a downloadable file within 72 business hours containing every data point we hold against your account profile.

Submit a deletion request via the Privacy & Data portal inside your account or email our privacy team directly. We verify your identity first, then permanently delete active and backup records within 72 business hours of confirmation.

No. We share data with DANA, OVO, GoPay and QRIS networks only to complete your transactions. We do not sell or share profile data with advertisers, data brokers or unrelated third parties under any circumstances.

Navigate to Account Settings, select Privacy & Data, then Cookie Preferences. You can disable analytics and marketing cookies while keeping session cookies active — session cookies are required for your login to function correctly.

Following account closure, we retain only the records required by Indonesian financial regulations — typically transaction logs for the legally mandated period. All other profile data is deleted within 30 days of the closure request being confirmed.

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